When I was a senior manager, fresh ways to look at old situations were always welcome. Now that I'm a consultant and coach, approaching new situations in a Lean way is a key part of the job! Let me introduce three organisational perspectives that I have found helpful:
- Right to left
- Outside in
- Upside down
Not only are they great ways to understand what's going on, but they also help to demonstrate how Lean, Agile, and Lean-Agile thinking can be beneficial.
Right to Left
If you've studied Kanban, you'll know that we like to review our boards from right to left:
- Starting at the right-hand side of our boards (where the work we recently completed): Will these items stay completed? Did we remember to capture what we learned over the course of doing this work?
- What can we do to get our nearly completed work over the line?
- Are there any issues blocking our in-progress work? What's being done to unblock them? For items that aren't blocked, are they progressing as expected?
- Do we have the capacity to start new work? If that opportunity is coming soon, do we understand what work we'll choose next, and why?
As any Lean practitioner knows, right to left is also a great way to approach a process you don't fully understand or isn't yet working as well as you would like. Starting from the point at which customer needs are met and working backward:
- Where do the required work products and other inputs come from?
- By what simple, reliable, and low-overhead mechanisms can we arrange to get them just in time - no sooner and no later?
Translating these Lean ideas into Agile (and adapted from our True North statement), we come to appreciate the power of starting not with our backlogs but with our ability to deliver. Not just delivering against requirements but verifiably meeting needs. Along the way and across the organisation: everyone is able to work at their best, and the right conversations between the right people happen at just the right moment.
This, too, will be familiar to students of Kanban. STATIK, the Systems Thinking Approach to Implementing Kanban (to give it its original if slightly awkward full name), is an outside-in approach to systems design that, instead of diving immediately into internals, starts with the customer's experience of the service or system in question. It's day 2 of the traditional 2-day Kanban training. I've found that an outside-in approach works well for several kinds of review: strategy review (perhaps you're engaging with an organization for the first time), also service delivery reviews, Agile retrospectives, and other capability reviews, formal or otherwise. The next time you hold a meeting to carry out such a review, try this outside-in agenda:
Consider who would best represent each agenda item, what data they might present, and in what order their recent, ongoing, and planned initiatives might be represented (here's a clue: right to left). Then consider the potential impact of that outside-in structure. What organizational contradictions, conflicts, and misalignments might be brought to the surface when these different concerns are brought together and reviewed in this kind of sequence?
You've guessed it: Yet again, we touch on something the student of Kanban is likely to find familiar. Here is the fourth and last of the Kanban Method's Foundational Principles:
Encourage Acts of Leadership at All Levels
Note that it doesn't say, "Have leaders at every level"! This is the positive end result, but it's not something that happens overnight. It happens because, over time, enough people have chosen to invest in others. In the best organizations, it's a habit. Extending this idea, "upside down" alludes to the inverted pyramid, organizations whose upside-down organization charts convey the message that the organization exists to support those who sit at the top, serving its customers. Leadership at every level is one important manifestation of this way of thinking. Recognizing that this is a long process, another important manifestation is that of change being treated as "real work" - recognized, managed, and rewarded accordingly. How should that real work of change and transformation be managed? Like any other work: right to left, outside in, and upside down, of course!
Find out More
I have begun work on a new book that will be organized around the three themes of thispost. If you have real-world examples of right-to-left, outside-in and upside-down thinking at work in a Lean, Agile, or Lean-Agile arena that you think might help bring these ideas to life for a general audience, do please get in touch. You can email me at email@example.com or join the #right-to-left channel in the Agendashift Slack.
Agendashift founder Mike Burrows is the author of Kanban from the Inside (2014) and Agendashift: Outcome-oriented Change and Continuous Transformation (2018). He is recognized for his pioneering work in Lean, Agile, and Kanban and his advocacy for participatory and outcome-oriented approaches to change, transformation, and strategy.