Meet Customer Expectations & Bring Efficiency to the Delivery of IT Services

Spread transparency across the company to share knowledge between teams and track work progress on multiple IT services from anywhere. Bring automation and process optimization to the management of service requests or incidents so you can deliver to your SLAs.

How Businessmap Helps the Information Technology Services Industry?

Build Predictable Collaboration Between IT Operations, Support, and Business Teams

Put on display the work activities of multiple teams ranging from IT technicians and consultants, Help Desk staff to Sales & Marketing specialists. Use a network of Kanban boards to build connected value streams and track the progress of work from anywhere. Visualize dependencies between services and improve team synchronization to build a predictable flow of IT solutions.

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Gain Transparency Across Multiple IT Services

Visualize a portfolio of services in your IT organization such as IT Security Solutions, Data Protection, Cloud Computing, etc. See at a glance your pipeline of services under development using a network of multiple Kanban boards or workflows. Link each service area to actionable projects and track their execution across the responsible teams with the help of Management boards.

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Manage & Automate the Flow of IT Customer Requests

Map your IT support processes on Kanban boards and manage the flow of incoming issues until their resolution. Use email integration to transform your boards into a ticketing system and automatically create new Kanban cards for customer requests that you receive via email. Store, track, and access all customer conversations directly inside your cards.

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Create Better SLAs & Meet Customer Expectations

Put in action powerful Lean/Agile Analytics to measure delivery metrics such as lead, cycle time, and throughput. Gather real-time data to continuously measure the predictability of your workflows and shorten the response times of incident management or IT Help Desk staff. Set more realistic SLAs between internal teams or the end-users and progressively meet customer expectations.

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Organize & Optimize Service Delivery Workflows

Use flexible Kanban boards to separate urgent IT requests and different work types in order to work on the most important thing at the right time. Visualize queues in your process to identify and alleviate bottlenecks. Mark blocked work items to communicate delays with technical tasks/tickets and limit work in progress (WIP) to enhance your process efficiency and respond faster to customer issues.

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Why Managers
Love Businessmap

BMWC Constructors
Ben Jackman
Logistics Supervisor @BMWC Constructors
 Carl Schlenk AG
Dr. Adalbert Huber
Vice President, Research & Development and Quality Control @ Carl Schlenk AG
Linea Directa Aseguradora
Ana María Jimeno Avi
Head of the Agile Project and Transformation Office @Linea Directa Aseguradora
Banco Industrial de Guatemala
Diego Vasquez
Head of the Electronic Banking Project Department @Banco Industrial de Guatemala
ULMA Handling Systems
Xabier Sudupe
Project Office Manager @ULMA Handling Systems
Hispacold
Antonio Candil
Director of the PMO @Hispacold
T-Systems Iberia
Mario Dorado
Head of Delivery Excellence @T-Systems Iberia
BoaVista
Cíntia Guberovic
Head of Transformation Office @BoaVista
Ultimate Software
Becky McNeeley
Dir. Software Eng. @Ultimate Software
Three Deep
Daniel Woodbeck
Director of Operations @Three Deep
 GE Aviation
Benoît Guillaud
Project Leader @ GE Aviation
SSOE Group
Josh Zimmerman
Department Manager, Business Development – BIM2Fab® Steel @SSOE Group
Ben
Jackman
Logistics Supervisor BMWC Constructors

The software has created a new environment centered around communication and transparency in a visually appealing way that we haven’t seen before.

BMWC Constructors
Dr.
Adalbert
Huber
Vice President, Research & Development and Quality Control Carl Schlenk AG

Businessmap is an excellent tool for managing projects. It offers clear visibility into task progress, provides a comprehensive overview of team assignments, and promotes seamless collaboration across multiple teams. By enabling efficient task tracking and visualizing workflows, it streamlines project management processes, leading to increased productivity and preventing overburden.

 Carl Schlenk AG
Ana
María
Jimeno
Avi
Head of the Agile Project and Transformation Office Linea Directa Aseguradora

Kanban has transformed project management at Línea Directa. With strong management support, we optimized workflows, reduced bottlenecks, and enhanced transparency. This gradual shift improved collaboration and strategic alignment across teams.

Linea Directa Aseguradora
Diego
Vasquez
Head of the Electronic Banking Project Department Banco Industrial de Guatemala

Implementing Kanban in Businessmap transformed our workflow, enhancing visibility, efficiency, and flexibility, enabling faster, well-informed decision-making.

Banco Industrial de Guatemala
Xabier
Sudupe
Project Office Manager ULMA Handling Systems

At ULMA, we implemented an interconnected Kanban board in Businessmap, which greatly improved visibility, coordination, and decision-making. With strong management support, teams integrated seamlessly, creating a more flexible and adaptable system.

ULMA Handling Systems
Antonio
Candil
Director of the PMO Hispacold

Leading the implementation of a holistic solution for Hispacold's railway projects through Businessmap significantly improved work visualization, coordination, and efficiency. Metrics played a crucial role in enhancing decision-making and optimizing processes.

Hispacold
Mario
Dorado
Head of Delivery Excellence T-Systems Iberia

Leading the Agile transformation at T-Systems Iberia, we implemented Kanban, OKRs, and Businessmap to enhance efficiency and alignment. With autonomous teams, training, and strong management support, we achieved sustainable development through continuous improvement.

T-Systems Iberia
Cíntia
Guberovic
Head of Transformation Office BoaVista

The software helped us improve communication between departments by applying business rules that automate demands through card synchronization between boards. This way each team can easily monitor their progress, identify SLAs and bottlenecks.

BoaVista
Becky
McNeeley
Dir. Software Eng. Ultimate Software

Businessmap not only provided us with a highly configurable and feature-rich tool to visualize our kanban board, but the additional features like business rules and, especially, the enhanced analytics really put it in the lead as the tool for us to use.

Ultimate Software
Daniel
Woodbeck
Director of Operations Three Deep

When we go out and talk to customers about the solutions by Businessmap, people's ears perk up, because they've heard it all there as well, but we are actually actively doing it.

Three Deep

Benoît
Guillaud
Project Leader GE Aviation

Initially, I just want to track my deliverables, but mapping the workflow had a completely unintended, yet amazing effect: the team built a common understanding of how work gets done.

 GE Aviation
Josh
Zimmerman
Department Manager, Business Development – BIM2Fab® Steel SSOE Group

…after three months, our team is more collaborative and performing better than before.

SSOE Group

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