Meet Customer Expectations & Bring Efficiency to the Delivery of IT Services

Spread transparency across the company to share knowledge between teams and track work progress on multiple IT services from anywhere. Bring automation and process optimization to the management of service requests or incidents so you can deliver to your SLAs.

How Businessmap Helps the Information Technology Services Industry?

Build Predictable Collaboration Between IT Operations, Support, and Business Teams

Put on display the work activities of multiple teams ranging from IT technicians and consultants, Help Desk staff to Sales & Marketing specialists. Use a network of Kanban boards to build connected value streams and track the progress of work from anywhere. Visualize dependencies between services and improve team synchronization to build a predictable flow of IT solutions.


Gain Transparency Across Multiple IT Services

Visualize a portfolio of services in your IT organization such as IT Security Solutions, Data Protection, Cloud Computing, etc. See at a glance your pipeline of services under development using a network of multiple Kanban boards or workflows. Link each service area to actionable projects and track their execution across the responsible teams with the help of Management boards.


Manage & Automate the Flow of IT Customer Requests

Map your IT support processes on Kanban boards and manage the flow of incoming issues until their resolution. Use email integration to transform your boards into a ticketing system and automatically create new Kanban cards for customer requests that you receive via email. Store, track, and access all customer conversations directly inside your cards.


Create Better SLAs & Meet Customer Expectations

Put in action powerful Lean/Agile Analytics to measure delivery metrics such as lead, cycle time, and throughput. Gather real-time data to continuously measure the predictability of your workflows and shorten the response times of incident management or IT Help Desk staff. Set more realistic SLAs between internal teams or the end-users and progressively meet customer expectations.


Organize & Optimize Service Delivery Workflows

Use flexible Kanban boards to separate urgent IT requests and different work types in order to work on the most important thing at the right time. Visualize queues in your process to identify and alleviate bottlenecks. Mark blocked work items to communicate delays with technical tasks/tickets and limit work in progress (WIP) to enhance your process efficiency and respond faster to customer issues.


Why Managers
Love Businessmap

BMWC Constructors
Ben Jackman
Logistics Supervisor @BMWC Constructors
 Carl Schlenk AG
Dr. Adalbert Huber
Vice President, Research & Development and Quality Control @ Carl Schlenk AG
Cíntia Guberovic
Head of Transformation Office @BoaVista
Ultimate Software
Becky McNeeley
Dir. Software Eng. @Ultimate Software
Three Deep
Daniel Woodbeck
Director of Operations @Three Deep
 GE Aviation
Benoît Guillaud
Project Leader @ GE Aviation
Jordi Medina
Information Technology and Services @Calidae
Jacopo Romei
Lean Coach @Codemotion
SSOE Group
Josh Zimmerman
Department Manager, Business Development – BIM2Fab® Steel @SSOE Group
Logistics Supervisor BMWC Constructors

The software has created a new environment centered around communication and transparency in a visually appealing way that we haven’t seen before.

BMWC Constructors
Vice President, Research & Development and Quality Control Carl Schlenk AG

Businessmap is an excellent tool for managing projects. It offers clear visibility into task progress, provides a comprehensive overview of team assignments, and promotes seamless collaboration across multiple teams. By enabling efficient task tracking and visualizing workflows, it streamlines project management processes, leading to increased productivity and preventing overburden.

 Carl Schlenk AG
Head of Transformation Office BoaVista

The software helped us improve communication between departments by applying business rules that automate demands through card synchronization between boards. This way each team can easily monitor their progress, identify SLAs and bottlenecks.

Dir. Software Eng. Ultimate Software

Businessmap not only provided us with a highly configurable and feature-rich tool to visualize our kanban board, but the additional features like business rules and, especially, the enhanced analytics really put it in the lead as the tool for us to use.

Ultimate Software
Director of Operations Three Deep

When we go out and talk to customers about the solutions by Businessmap, people's ears perk up, because they've heard it all there as well, but we are actually actively doing it.

Three Deep

Project Leader GE Aviation

Initially, I just want to track my deliverables, but mapping the workflow had a completely unintended, yet amazing effect: the team built a common understanding of how work gets done.

 GE Aviation
Information Technology and Services Calidae

We stopped making assumptions and started analyzing reality. Businessmap is a useful tool to monitor team members' work and reflect upon what's happening during a project's life and its tasks, from the first contact with the customer until the end of the execution.

Lean Coach Codemotion

Businessmap is so much more than just beautiful kanban software. It is as powerful as the traditional project management systems, but at the same time it is very simple and intuitive to use.

Department Manager, Business Development – BIM2Fab® Steel SSOE Group

…after three months, our team is more collaborative and performing better than before.

SSOE Group

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