Customer Success Manager (Lean/Agile Project Expert)

About the company:

We are an expanding company standing behind one of the most influential Software as a Service (SaaS) web-based agile project management systems – Businessmap. Our software helps other businesses grow and achieve their productivity goals. We have been featured in Forbes and recognized as one of the Top 20 Most Promising Project Management Solution Providers in the world. We currently have startups, mid-sized businesses, as well as large-scale Enterprises in the Fortune 500 list, using Businessmap and we want to make sure all of these existing accounts get the attention and care they deserve.

We are currently looking for a highly motivated individual to join our Customer Success Management Team and build relationships with our international customers, get to know their needs, and help them successfully apply our software inside their organizations. 


    • Explain the product and the value we deliver to our customers;

    • Be available as a point of contact to provide consulting and support;

    • Ensure successful adoption of Businessmap within the existing clients' organizations;

    • Highlight the advantages of Businessmap over traditional Project Management systems and other competitors;

    • Work with existing customers for up-sell opportunities via emails, calls, and online demonstrations;

    • Act as first-level support on requests from clients and new prospects;

Basic qualifications:

    • Entrepreneurial spirit - goal-oriented, proactive, analytical, detail-oriented, team player

    • Fluency in English, both written and spoken;

    • Some experience in Customer Service and/or Account Management with a passion for customer advocacy;

    • Good organizational, presentation and communication skills;

We will consider as a plus:

    • Work experience in the IT industry

    • Software as a Service work experience and/or knowledge of the software delivery model

    • Some project Management knowledge – to be interested in the way people work best

We offer:

    • A chance to be part of a world-class Bulgarian SaaS company;

    • We will teach you everything you need to know about the Kanban method and our product;

    • Great work environment! We love what we do, and you'll feel it when you meet us;

    • Competitive salary, flexible increases based on performance;

    • Opportunity to get creative and be a core part of a growing team of outside-the-box thinkers