Remote Support Specialist

About the company:

BusinessMap (a.k.a. Kanbanize) is the company that stands behind two of the most successful SaaS products in the field of Lean Project Management (Kanbanize).

We are proud to be one of the few successful Bulgarian product companies. Our software helps other businesses grow and achieve their productivity goals. We have been featured in Forbes and we have been recognized as one of the Top 10 Most Promising Project Management Solution Providers in the world. Our customers vary from startups and mid-sized businesses to large-scale enterprises in the Fortune 500 list.
Kanbanize is currently searching for a Support Specialist with a passion for customer satisfaction. This is a great opportunity for people who want to work in a dynamic environment with skilled teammates to share the experience with and building an awesome product!

Your Role:

  • Provide technical support for our customers (mostly by email)
  • Investigate and resolve client's problems
  • Take care of customer satisfaction by attending to their issues and resolving the same as per the Service Level Agreements (SLA)
  • Collaborate on technical issues by working with colleagues from RnD teams as needed to resolve customer problems

Required Skills & Experience:

  • Previous experience as Technical Support Specialist
  • Passion for technology and learning
  • Excellent English skills (written and verbal)
  • Logic thinking, problem solving and troubleshooting skills
  • Well established soft skills and customer service orientation
  • Attention to details and ability to prioritize

We offer:

  • Work from Home 
  • A competitive remuneration package
  • No overnight shifts
  • Chance to see how all processes in a company are working together to make it successful 
  • Open and transparent communication
  • Additional Medical Service - one of the best in the market
  • Corporate trainings and development programs
  • Team buildings and events