Businessmap is the company that stands behind two of the most successful SaaS products in the field of Lean Project Management.
We are proud to be one of the few successful Bulgarian product companies. Our software helps other businesses grow and achieve their productivity goals. We have been featured in Forbes and we have been recognized as one of the Top 10 Most Promising Project Management Solution Providers in the world. Our customers vary from startups and mid-sized businesses to large-scale enterprises in the Fortune 500 list.
Businessmap is currently searching for a Support Specialist with a passion for customer satisfaction. This is a great opportunity for people who want to work in a dynamic environment with skilled teammates to share the experience with and building an awesome product!
Your Role:
Provide technical support for our customers (mostly by email)
Investigate and resolve client's problems
Take care of customer satisfaction by attending to their issues and resolving the same as per the Service Level Agreements (SLA)
Collaborate on technical issues by working with colleagues from RnD teams as needed to resolve customer problems
Required Skills & Experience:
Previous experience as Technical Support Specialist
Passion for technology and learning
Excellent English skills (written and verbal)
Logic thinking, problem solving and troubleshooting skills
Well established soft skills and customer service orientation
Attention to details and ability to prioritize
We offer:
Work from Home
A competitive remuneration package
No overnight shifts
Chance to see how all processes in a company are working together to make it successful
Open and transparent communication
Additional Medical Service - one of the best in the market
